Returns & Exchanges
LISA YANG offers a 14-day return period from the date of delivery for all unworn, unwashed items in their original packaging. We strive to make your return process as seamless as the feel of our signature cashmere.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original protective bags and box, ensuring all designer tags remain attached and intact.
Attach the Label
Affix the pre-paid shipping label provided in your original shipment or downloaded from our portal to the outside of the package.
Ship and Refund
Drop off your package at the designated courier location; once received and inspected, your refund will be processed within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing